1. Introduction
These Terms & Conditions (“Terms”) govern your use of Mailprime Cloud. By creating an account or using the Service, you agree to be legally bound by these Terms and our Privacy Policy.
2. The Service
Mailprime Cloud provides:
- Automated email responses via rule-based logic
- Optional AI-powered replies using user-provided knowledge bases
- Background email processing via a Automation system
- A web-based management dashboard
The Service operates as-is and depends on third-party email providers and AI services.
3. User Responsibilities
You agree to:
- Only connect email accounts you own or are authorized to use
- Ensure compliance with email provider terms
- Not use the Service for spam, fraud, or unlawful communications
- Maintain secure credentials
- Ensure AI-generated replies comply with applicable laws
Mailprime is not responsible for the content of automated replies generated on your behalf.
4. Acceptable Use Restrictions
You may not:
- Use Mailprime for bulk unsolicited messaging
- Circumvent rate limits or safety checks
- Reverse-engineer or exploit the system
- Upload unlawful, abusive, or infringing content
5. Payments & Fees
- Some features require paid plans
- Fees are billed in advance and are non-refundable unless required by law
- Plan limits (rules, AI usage) are enforced automatically
6. Intellectual Property
- Mailprime owns the platform, codebase, and UI
- Users retain ownership of their content (emails, knowledge bases)
- You grant Mailprime a limited license to process your content solely to provide the Service
7. Disclaimers
- AI-generated responses may be inaccurate
- Mailprime does not guarantee delivery, correctness, or suitability of replies
- The Service depends on third-party uptime and APIs
- The Service is provided “as is” and “as available.”
8. Limitation of Liability
To the maximum extent permitted by law, Mailprime shall not be liable for:
- Lost emails or missed responses
- Incorrect AI-generated replies
- Account suspension by email providers
- Indirect, incidental, or consequential damages
9. Termination
We may suspend or terminate accounts:
- For violations of these Terms
- For abuse or unlawful use
- For non-payment
Users may terminate their account at any time via the dashboard.
10. Governing Law
These Terms are governed by the laws of UAE , without regard to conflict of law principles.
11. Contact Information
Email: support@mailprime.cloud
Company: Mailprime Cloud
12. Privacy Policy
Your use of Mailprime Cloud is also governed by our Privacy Policy, which forms an integral part of these Terms.
Mailprime Cloud